pet jewelry

Pet Gems, LLC Privacy Statement

*Effective 2/1/2006

We recognize and respect your need for privacy and security as you visit our site. When you visit our site to view any pages, read product information, or place orders, you may be revealing personal information. While we do not collect identifying information about visitors to our site for any reason other than processing orders placed, we do use standard software to collect information for the strict purpose of tracking activity on our site. This allows us to better understand how many people use our site and which pages and features are most popular. The only information we normally collect is:

  • The name of your Internet service provider.
  • The web site that referred you to us (if any).
  • The date and time the pages were accessed.
  • The page or pages you requested.
  • Possilbe order information for the requirement of processing

There are instances where you may elect to provide us with personal information. If you fill out one of our feedback or request forms or send us email, you are transmitting the information that appears to you in the form or the message. This will typically include information like your name, mailing address, email address, the kind of request you are making, and any other information necessary to fulfill your request. You never transmit personally identifying information that you do not enter yourself. And this is always your option; this information cannot be collected unless you specifically elect to send it to us. This information is used internally only for the purpose of fulfilling the request or for contacting you directly and is not given or sold to any other organization.

We hope you find our website useful and informative and are always willing to answer questions and receive suggestions. If you have either, please e-mail the webmaster.

* We reserve the right to change our privacy policy. A revised policy statement will only apply to data collected subsequent to its effective date. Any revisions will be posted at least 30 days prior to its effective date.

Cancellation Policy

Our cancellation policy is very simple. You may cancel an order within 48hrs after it is placed in our system. If we have already received your pets remains, but not begun processing then your ashes will be returned to you. If processing has begun it cannot be interrupted or stopped, therefore the resulting gem will have been made unique by your pet. To find out the status of your order you can either email or call us.

Return Policy

We allow a 7 day inspection period of your finished Pet Gem. If you are not completely satisfied you may return it for a credit towards the processing of a new gem with the same or less value cut. We are not able to give a complete refund for a processed, cut Pet Gem because it is a custom item designed specifically for you.

We will accept returns on settings that you have had us mount your gem into for 30 days. This can be either in the form of a refund, or credit towards a different setting as long as the returned item has not been damanged, or customized outside of the Pet Gems shop (ie sized, stones removed or replaced, prongs lifted, etc). We will not accept returns on jewelry with diamonds set in them if there is evidence that the item has been tampred with in any way. We reserve the right to apply a 15% restocking fee for any returned items that are not defective.

To return an item please call or send an email to request a return merchandise authorization (RMA) number. This number has to be written on the outside of any packaging used to send items back to us. If the number isn't present that your return may not be processed. Please include your order number, and specify the reason why you are requesting the RMA when sending email.

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